Returns Policy
Here at Punch-e.com, we like to keep things simple for our customers. If you need to return any office supplies, we will collect them at no cost to you. You will receive a full credit as long as you meet the points below.
To return any unwanted or damaged items simply contact our office and will will be happy to help. All you need to ensure is that a) you return unused or unwanted goods within 14 days of receiving your order and b) you tell us about damaged goods within three days of receiving your order. Simple!
Guide to Returns
Please wrap the item back in its original packaging. Do not post it to us as this may delay your refund. To ensure we can accept items you return, please make sure, that items are unused and in a re-saleable condition, ensuring all documentation is included, and you use the original packaging.
Returns after 14 Days
At our discretion we will consider unwanted items after 14 days of receiving your order.
Food and Drink Returns
Due to health and safety regulations, we are unable to accept any food or drinks returns (this includes biscuits, tea and water etc).
European Law - Your Statutory Rights
We want you to be happy with every purchase you make with Punch-E. Occasionally though we anticipate that you may wish to return an item. For this reason we offer a 14 day hassle free returns policy.
By law, customers in the Europen Union have the right to withdraw from the purchase of an item within 7 working days of the day after the date the item is delivered.
You must inform us within 7 working days starting with the day on which they are delivered, you must ensure that you take reasonable care of goods and return them to us. We will refund the money as soon as possible and at the latest within 30 days of receiving written notice of your decision to cancel.